Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
During high-demand periods such as product drops or promotions, processing times may extend to 3–5 business days.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- United States: 3–7 business days
- International: 7–21 business days (varies by country)
Please note: delivery times are estimates and may be affected by carrier delays outside of our control.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.
Lost, Stolen, or Delayed Packages
20KGAINZ is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is delayed, please contact the shipping carrier directly using your tracking number.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout. If an order is returned due to incorrect or incomplete information, the customer will be responsible for additional shipping fees to resend the package.
International Orders & Duties
International customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in the shipping cost and are determined by local customs authorities.
Order Changes & Cancellations
Once an order is placed, it cannot be modified or canceled after processing begins. Please ensure all information is correct before completing your purchase. All sales are final.
Contact
For any shipping-related questions, contact us at:
info@20kgainz.com